Features Of Microsoft Dynamics Customer Relation Management (CRM)

Getting more customers is vital to your business, right? More than that maintaining a good rapport with your customers is all the more significant, isn’t it? Thus, it’s very important to invest in these relationships to build your business. What else, Hosted customer relationship management (CRM) solutions enable you to outsource the IT side of building a CRM system so that your team can productively focus on business. Hosted CRM is a platform for maintaining and managing your sales contacts, for better sales performance. Hosted CRM helps build customer loyalty to drive repeat business. CRM also drive sales performance with real-time insight and robust lead tracking, territory, opportunity and sales process management. Other products including free hosting templates and exchange host are also available.

Microsoft Dynamics CRM comes in 4 versions for installation by a partner/customer—Workgroup edition, Professional edition, Enterprise edition, and Service Provider edition. These versions can be highly customized using advanced extensions. The CRM Online version cannot be extensively customized because of security issues^.

Features of Microsoft Dynamics Customer Relation Management (CRM)

Hosted CRM version 4.0 adds a number of new features, including support for duplicate data detection and other enhancements. Perhaps most importantly, CRM 4.0 provides true multi-tenancy, which will allow the creation of multiple organizations on a single server. Customer Relationship Management version 4.0 was released with the following improvements:

• More powerful and easier to configure Reporting and BI (now based on SSRS instead of Crystal)
• More powerful data import tools, de-duplication capability now included
• Enhanced entity relationships – many to many, self-referential
• Improved programmability – enhanced Web Services, unified event model, plug-ins to replace callouts
• Light enquiry user license now available – potentially reducing the costs associated with rolling out across larger organizations
• Multi Tenancy – One server can host more than one business organization
• Multi Currency
• Multi Lingual
• Microsoft Office Communicator / Windows Live Messenger presence integration support
• Cloud Computing with Microsoft Online Services

If your company doesn’t do well in maintaining customer relationships then don’t forget to get hold of a Microsoft Dynamics CRM Solution!